CONSUMER DATA PRIVACY
If you are a California resident, please refer to your California Consumer Privacy Rights in Section 11. Residents of other states may also have rights regarding the use of their personal information, as addressed under Consumer Privacy Law in Section 11 below.
GLOBAL DATA PRIVACY
Thank you for visiting Ballouplum.com ("Ballouplum Inc. "). This commitment includes respecting and protecting the privacy of your personal information.
WHAT INFORMATION DOES Ballouplum Inc. COLLECT?
To provide the Services and first-class shopping experience, we collect information from and about you. During the past twelve months, that information may include the following categories of information:
Contact Information and Other Personal Identifiers:
This may include your name, email address(es), postal address(es), social media usernames, and telephone number(s), including your mobile phone number(s).
If you make purchases via the Services, we may collect your credit card number, expiration date, CVV code, and billing address but do not store your credit card number.
We collect your order and payment history.
Browsing and Device Information:
We may collect your IP address or another device identifier, the kind of browser you use, browsing information such as the pages and content that you visit, data analytics and other information regarding your interaction with the Services or our advertisements or location information from your device.
We may collect demographic information about your lifestyle and retail interests.
We may collect additional information including information you submit via chat or online forms, completing surveys, or participating in sweepstakes.
Please review the rest of this Section 1 for additional context regarding the personal information Ballouplum Inc. collects. Sections 2 and 3 provide details on the business or commercial purposes for which each of the above categories of personal information are collected and the categories of third parties with which the business shares the information. Please read Sections 5 and 6 for additional information regarding data collected via cookies and your options relating to cookie use.
Information From Ballouplum Inc. Interactions With You:
We collect personal information when you choose to use certain other aspects of the Services, such as making purchases; electing to receive text messages about upcoming boutiques; promotions or events; or if you provide it in response to surveys, contests, sweepstakes or other requests. When you choose to use these additional features, we may require you to provide additional personal information such as your phone number, billing and shipping addresses, and credit card information, and we may request additional personal information such as your shopping preferences and demographics.
We may collect other information that you submit to us or that you have consented to permit us to collect or third parties to share with us from time to time.
Information You Provide About a Third Party:
If you choose to invite an individual to join Ballouplum Inc., you will need to provide personal information about that individual so that we can send an invitation to join Ballouplum Inc., to track the results of invitation referrals, and confirm qualifying orders and other activities attributable to your account. You agree to invite only individuals who consent to be contacted for these purposes and you will not invite anyone who does not know you or who is unlikely to recognize you as a known contact.
We may also gather information about how you interact with the Services, such as how frequently certain areas of our website or mobile application are visited, what products are reviewed and selected, order history, shipping program status, and other site navigation data and patterns. This information helps us to understand your interests and which aspects of our Services you find interesting.
From Third-Party Sources: We may work with third parties to collect and analyze the information as described above and for other purposes described below.
Further, we may obtain information from others (including social media networks, advertising service providers and networks) that does not identify you personally or, if you have given that service or us permission to do so, information that identifies you personally. This information may be combined with information you have provided to us or that we or others have collected about you, so that we may maximize the benefit you receive from the Services and deliver advertising or other promotions targeted to your specific interests on our websites and mobile applications and when you use other websites or mobile applications. Information about you also may be aggregated with other subscriber information for the purposes identified above.
HOW DOES Ballouplum Inc. USES YOUR INFORMATION?
Ballouplum Inc. may use the information we collect from and about you for any of the following purposes:Contact Information and Personal Identifiers, Payment Information, and Commercial Information:To facilitate the provision of the Services, including the purchase of goods or services, send communications about the Services and respond to questions or requests;To support and enhance your use of the Services and their features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Services and its features.
Browsing and Device Information and Demographic Information:To give you a more enjoyable, convenient shopping experience, learn about your habits, personalize your user experience, and help us identify and/or provide information, products or services that may be of interest to you;
To serve you ads tailored to your interests or to tailor ads that may be served to you when you visit other websites, mobile applications, or social media networks; andTo conduct market research, improve the Services and help us identify others who may be interested in the Services.
Contact Information and Commercial Information, in combination with Demographic and Other Data:To protect the security and integrity of the Services and our business, including preventing fraud, hacking, and other criminal activity, or to meet legal obligations; and
We may use the information we collect from you in other ways for which we provide specific notice at the time of collection.
HOW DOES Ballouplum Inc. SHARES YOUR INFORMATION WITH OTHER
Ballouplum Inc. may permit certain trusted service providers to access your information in connection with their performance of services to maintain and operate our websites and mobile applications.
Certain areas of the Services may be provided to you in association with service providers and third parties, such as companies that provide products and services, rewards programs, conduct joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. Such Services will identify the third party.
If you elect to register for any products and/or services provided during the Services, you either will be providing your information to both Ballouplum Inc. and such third party, or Ballouplum Inc. might share your information directly with such third party for that third party to fulfill their products and our products and services directly with you.
Also, as part of providing the Services, we may share personal information or other information with our parent, subsidiaries, divisions, and affiliates and across our various websites, apps, and social media pages. Occasionally, where permitted by applicable law, we provide our postal mailing list (consisting of member names and postal mailing addresses, but not email addresses) to other companies for purposes of marketing the Services or other products or services that may be of interest to you. If you post, use any bulletin board, chat room, or any other publicly accessible area of our websites or mobile applications that we may make available, you should be aware that any personal information you submit there can be read, collected, or used by any person for any purpose. We are not responsible for the personal information or other information you choose to submit in these forums.
Aggregate or Anonymous Non-Personal Information: We may also share or sell non-identifiable aggregate or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics uses or for other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.
ABOUT CROSS-BORDER TRANSFERS OF YOUR INFORMATION
We and our vendors may use technology such as cookies and web beacons in connection with the Services to identify you when you are online and to collect information about your online activities, such as the type of browser you use, the websites you visit and the content and advertising that you find interesting.
Cookies are small text files that may remain on your computer's hard drive for a period of time that may be used to maintain data relevant to your navigation of the Internet, save personal settings and information, and track web browsing habits. Web beacons are clear picture files that you cannot see that we use to monitor traffic and track your activities on the Internet.
The following is a description of the four general categories of cookies that we may use to provide you the Services:
Strictly Necessary Cookies: These cookies are essential to enable you to browse and use the functionality of a website and without them, the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your logged-in status throughout your visit and manage your shopping bag.
Performance Cookies: These cookies may be used to collect information about how visitors use the Services, for example, pages that they visit and if they receive error messages. This information would not identify individual customers and is used in the aggregate to improve our Services.
Functional Cookies: These cookies may be used to remember certain choices customers make about how they like to use the Services and provide a more personalized experience, for example, shipping country and currency preferences.
Targeted Cookies: These cookies may be used to deliver online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more on targeting cookies and your ability to opt out of control their use, please see Section 6 regarding Choice and Opt-Out below.
We may use the information you provide to us, and information we collect about your use of our products and services, to assist us and our partners in our effort to deliver you online advertising that is relevant to your interests. In connection with these activities, we may work with social media networks and advertising service providers who help deliver these ads to you.
WHAT ABOUT DATA SECURITY?
We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security, and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
Your credit card and other personal information are protected using reasonable encryption measures to provide for the secure transmission of the information from your PC or device. In addition, only those employees and third parties who need access to your information to perform their duties are allowed such access.
We also require you to enter a password to access your account. We recommend that you not disclose your password to unauthorized people
FOR HOW LONG IS YOUR DATA STORED?
Personal information that we collect, access or process will be retained only so long as necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased, or de-identified.
WHAT ABOUT CHILDREN'S PRIVACY AND PARENTAL CONTROLS?
Protecting children's privacy is important to us, and the Site is not intended for children under the age of thirteen. We do not direct the Site to, nor do we knowingly collect any personal information from, such children. If you are not 18 or older, you are not authorized to use the Services. If Ballouplum Inc. learns that a child under the age of thirteen has provided personally identifiable information to the Site, it will use reasonable efforts to remove such information from its files. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.
WHO DO I CONTACT IF I HAVE QUESTIONS ABOUT THIS POLICY OR WANT TO LODGE A COMPLAINT?
We welcome you to reach out if you have any questions or concerns regarding our privacy practices. Please feel free to contact Customer Service via email at email@example.com. We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concerns or complaints about the way we handle your personal information, please contact us at firstname.lastname@example.org. Please use the words “Privacy Appeal” or similar in the subject line. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.
WHAT ARE YOUR DATA PRIVACY RIGHTS?
Accessing, Updating, And Deleting Your Personal information
You can submit personal information related requests by following the directions in the Consumer Privacy Law section below.
We may need to retain data for legally permitted purposes, and this will be explained to you if necessary. You may have additional rights regarding the processing and storage of your personal information under applicable law as discussed in the Consumer Privacy Law and California Consumer Privacy Rights sections.
Consumer Privacy Law
The consumer privacy laws of the state or other jurisdiction where you live in may grant you certain rights in your personal information, including the right to request to know what types of and actual personal information we have collected about you, access your personal information, delete your personal information, correct your personal information, as well as appeal any denial of a request relating to these rights. You also have the right to opt out of the sale of your personal information and to opt out of targeted or behavioral advertising. If you are using our mobile apps, you can find the Data Rights Request form link under the Account tab. You can also reach out to our customer service team for assistance at email@example.com.
When you exercise these rights and submit a request to us, and depending on the nature of your request, we will verify your identity by asking you for information such as the email address attached to your member account, your billing address and the last four digits of a credit or debit card on file. We also may use a third-party verification provider to verify your identity.
California Consumer Privacy Rights
If you are a California resident, California law provides you with the rights above with respect to your personal information as well as the right to designate an authorized agent in writing to make a request on your behalf.
We will not discriminate against you because you exercised any of these rights. We do not knowingly collect personal information from any California consumer under the age of 16.
Notice of Financial Incentive
From time to time, we may offer our customers certain promotions, such as sweepstakes, discounts or free shipping (each a “Promotion”) that may ask you to provide additional personal information, such as your contact information (e.g., email or phone number). The details of any such Promotion will be disclosed at the time of enrollment or participation. Participation in such Promotions is voluntary, and customers may opt out of participating at any time by contacting customer service at firstname.lastname@example.org. The value of the personal information collected from you for a Promotion is reasonably related to the benefit you obtain from the Promotion.
Shine the Light Requests
If you are a California resident, California Civil Code Section 1798.83 also permits you to request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To request a list of the names and addresses of third parties to whom we disclosed such information during the preceding calendar year along with a list of the categories of information disclosed, please send an email to email@example.com.
HOW DOES Ballouplum Inc. COMMUNICATE CHANGES TO THIS POLICY?